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IURPA
Presents: Revenue Protection/Recovery Program Certification
March 6-7-8 2006
OBJECTIVE
This seminar, conducted by Ed Holmes and sponsored by IURPA
is designed to provide guidance and training to utility
personnel in identifying, combating and reducing the non-
technical, unaccounted for revenue losses associated with
defective equipment, unmetered service, billing errors,
theft of service and fraud.
It is structured to provide participants with a basis to
conduct effective investigations, identify and correct incident
of malfunctioning equipment, rebill and recover the otherwise
lost revenue well as determine future expected revenue
associated with the conditions uncovered.
WHO SHOULD ATTEND
All revenue recovery supervisors, investigators, meter testers,
meter service personnel associated with the identification and
recovery of unaccounted for energy losses will benefit from
attendance at this seminar.
WHY SHOULD YOU ATTEND
Participants in this 3-day seminar will learn state-of-the-art
techniques in identifying and effectively reducing unaccounted
for energy losses, which directly effects each utility's
profitability.
You will learn the steps required to effectively conduct
unaccounted for energy investigations, including determining
the amount of the loss, interviewing the customer, case
documentations, photography, evidence control, effective
witness testimony and much more.
Several methods of calculating lost revenue and future expected
revenue will be discussed in addition to information on
successful collection techniques.
Revenue losses associated with false application for service
(fraud) will be covered along with policies & procedures that
can be implemented to combat this problem.
AGENDA
Day 1
8:30-4:00
*Introduction
*Extent of the Problem
*Basic Electricity
*Basic Meter Mechanics
*Non-Technical Losses
Day 2
8:30-4:00
*Establishing a Successful UFE Program
*Employee Training
*Personal Safety
*Conducting the Investigation
*Fraud
*Case Documentation
Day 3
8:30-12:00
*Calculating Lost Revenue
*Investigative Costs
*Collecting Lost Revenues
*Litigation
*Effective Witness Testimony
*Examination
Upon successful completion of the exam, a IURPA Certification
will be issued, the is program is certified by IURPA and the
International Association of Continuing Education and Training
(CEU Credits).
Location
Hilton Orlando/Altamonte Springs
350 South North Lake Boulevard
Altamonte Springs, FL. 32701-9004
Reservations:
407-830-1985
www.hilton.com or 1-800-HILTONS
Please contact the hotel directly and mention IURPA when
making your room reservations. We have secured a group
rate of $99.00 per night, reservations should be made no
later that 2-5-06, this rate is also good for 3 nights before
the school and 3 days after, if you wish to stay longer.
The cost of the 3-day training seminar is $395.00, check's
must be made out to IURPA, you may also wish to pay via
Credit Card on-line using this link: www.iurpa.org
using the drop-down selection for the date
(March 6-7-8 2006), and adding comments in the "Comments"
area as appropriate.
If you have any question's or concerns, please call:
Jeff Cornelus
800-282-3824 ext:4636
jeff.cornelius@preco.org
or
Gary Signorelli
727-523-7618
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