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    IURPA
    Presents: Revenue Protection/Recovery Program Certification
     
    March 6-7-8 2006
     
    OBJECTIVE
    This seminar, conducted by Ed Holmes and sponsored by IURPA
    is designed to provide guidance and training to utility 
    personnel in  identifying, combating and reducing the non-
    technical, unaccounted  for revenue losses associated with 
    defective equipment, unmetered  service, billing errors, 
    theft of service and fraud.
     
    It is structured to provide participants with a basis to
    conduct effective investigations, identify and correct incident
    of malfunctioning equipment, rebill and recover the otherwise
    lost revenue well as determine future expected revenue 
    associated with the conditions uncovered.
     
    WHO SHOULD ATTEND
    All revenue recovery supervisors, investigators, meter testers,
    meter service personnel associated with the identification and
    recovery of unaccounted for energy losses will benefit from 
    attendance at this seminar.
     
    WHY SHOULD YOU ATTEND
    Participants in this 3-day seminar will learn state-of-the-art 
    techniques in identifying and effectively reducing unaccounted
    for energy losses, which directly effects each utility's 
    profitability. 
     
    You will learn the steps required to effectively conduct 
    unaccounted for energy investigations, including determining
    the amount of the loss, interviewing the customer, case 
    documentations, photography, evidence control, effective 
    witness testimony and much more.
     
    Several methods of calculating lost revenue and future expected
    revenue will be discussed in addition to information on 
    successful collection techniques.
     
    Revenue losses associated with false application for service
    (fraud) will be covered along with policies & procedures that
    can be implemented to combat this problem.
     
    AGENDA
     
    Day 1
    8:30-4:00
    *Introduction
    *Extent of the Problem
    *Basic Electricity
    *Basic Meter Mechanics
    *Non-Technical Losses
     
    Day 2
    8:30-4:00
    *Establishing a Successful UFE Program
    *Employee Training
    *Personal Safety
    *Conducting the Investigation
    *Fraud
    *Case Documentation
     
    Day 3
    8:30-12:00
    *Calculating Lost Revenue
    *Investigative Costs
    *Collecting Lost Revenues
    *Litigation
    *Effective Witness Testimony
    *Examination
     
    Upon successful completion of the exam, a IURPA Certification
    will be issued, the is program is certified by IURPA and the
    International Association of Continuing Education and Training
    (CEU Credits).
     
    Location
    Hilton Orlando/Altamonte Springs
    350 South North Lake Boulevard
    Altamonte Springs, FL. 32701-9004
    
    Reservations:
    407-830-1985
    www.hilton.com or 1-800-HILTONS
     
    Please contact the hotel directly and mention IURPA when
    making your room reservations.  We have secured a group 
    rate of $99.00 per night, reservations should be made no 
    later that 2-5-06, this rate is also good for 3 nights before 
    the school and 3 days after, if you wish to stay longer.
     
    The cost of the 3-day training seminar is $395.00, check's 
    must be made out to IURPA, you may also wish to pay via 
    Credit Card on-line using this link: www.iurpa.org
    using the drop-down selection for the date 
    (March 6-7-8 2006), and adding comments in the "Comments"
    area as appropriate.
     
    If you have any question's or concerns, please call:
     
    Jeff Cornelus
    800-282-3824 ext:4636
    jeff.cornelius@preco.org
    or
    Gary Signorelli
    727-523-7618
    
    
    




    No 2 Energy Theft